Terms & Conditions

Legal framework for using our services and solutions

These Terms and Conditions govern your access to and use of Mahara Tech's website, software solutions, and related services. By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part, you may not access our Services.

1

Service Usage

Our Services are designed for business clients seeking enterprise IT solutions:

  • You must be at least 18 years old or a duly authorized business representative
  • Services are for lawful business purposes only
  • You agree not to reverse engineer, decompile, or disassemble any software
  • Enterprise licenses may have additional usage restrictions
2

Intellectual Property

All intellectual property rights in our Services remain our exclusive property:

  • Software, documentation, and website content are protected by copyright
  • Our company name, logos, and product names are trademarks
  • You receive a limited, non-exclusive license to use our software as provided
  • Custom developments may have specific IP transfer clauses
3

User Responsibilities

As a user of our Services, you agree to:

  • Provide accurate and current information
  • Maintain confidentiality of your account credentials
  • Not attempt unauthorized access to our systems or data
  • Comply with all applicable laws and regulations
  • Not use our Services to distribute malware or spam
4

Service Modifications

We continually evolve our Services to provide optimal solutions:

  • We may modify, suspend, or discontinue features at any time
  • For enterprise clients, we provide advance notice of major changes
  • Cloud services may experience scheduled maintenance windows
  • Legacy system support may be discontinued after notice period
5

Payments & Fees

Our pricing structure is designed for transparency:

  • One-time implementation fees are due as specified in your contract
  • Annual maintenance fees are billed in advance
  • Late payments may incur 1.5% monthly interest
  • Custom development projects follow milestone payment schedules
  • All fees are exclusive of taxes unless specified
6

Limitation of Liability

Our liability is limited as follows:

  • We're not liable for indirect, incidental, or consequential damages
  • Total liability for any claim is limited to fees paid for the affected service
  • We're not responsible for third-party service disruptions
  • Enterprise contracts may specify alternative liability terms
7

Third-Party Services

Our solutions may integrate with third-party services:

  • We're not responsible for third-party terms or service disruptions
  • Some integrations may require separate agreements
  • API changes by third parties may affect functionality
  • We carefully select partners but don't endorse all content
8

Termination

Service access may be terminated under these conditions:

  • We may suspend services for material breaches after notice
  • Enterprise clients typically have cure periods for breaches
  • Upon termination, you must cease using all licensed software
  • Data retrieval policies vary by service type
9

Governing Law

These Terms are governed by:

  • The laws of the Sultanate of Oman for most clients
  • Enterprise contracts may specify alternative jurisdictions
  • Disputes will be resolved in Muscat courts unless otherwise agreed
  • UN Convention on Contracts for International Sale of Goods doesn't apply
10

Policy Changes

We may update these Terms periodically:

  • Material changes will be notified via email or dashboard notices
  • Continued use after changes constitutes acceptance
  • Enterprise clients receive 30 days notice of material changes
  • Archive of previous versions is available upon request

Contact Information

For questions about these Terms or our Services:

info@mahara.tech
+968 9123 6120
Building No. 25, 504, HCVG+FQ7, Al Khuwair St, Muscat 133, Oman

For legal notices, please use our official mailing address with attention to "Legal Department".

Additional Information

For more information about our enterprise solutions:

Visit our resource center at support.mahara.tech
Download our product documentation
Schedule an enterprise consultation

Enterprise clients receive priority support through our dedicated client portal.

Effective Date: January 1, 2023 | Last Updated: May 10, 2024

With 20+ years of expertise, we deliver strategic IT solutions that drive your digital success.